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What’s Great (and What’s Annoying) About the Demise of Paper Receipts

“Would you like the receipt in the bag, or in your email in-box?” Increasingly, this is the question shoppers are being asked at checkout at stores like Sears, Anthropologie, Whole Foods, and Gap.

It’s a Great Time to Be in the Thrift Store Business

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How’s this for an unorthodox economic indicator: Stores selling secondhand merchandise on the cheap are absolutely booming.

Retailer Loyalty Reward Programs Mean Never Having to Pay Retail

Store reward programs seem like a great deal for shoppers, with instant discounts and special offers not available to non-members. But there are tradeoffs to all these deals. Retailers haven’t designed and instituted these programs out of pure kindness and the generosity of their bottom-line hearts, and at some point the savvy consumer must ask: [...]

13 Earth Day Freebies & Deals

Help the earth and get something in return at the same time: free trees, free coffee, free reusable shopping bags, free milkshakes, free skin cleanser, and more.

Wait, You Mean There Actually Are Retailers That Treat Customers Well?

Which retailers get the customer experience right? Here are nine nominees.

Holiday Season Multi-tasking: Shopping Online—and in the Store—Simultaneously

Welcome to Black Friday 3.0: With smartphone in hand, you can stroll through a store’s aisles while browsing the deals and comparing prices at dozens of other stores.