ING and Capital One: Is a Culture Clash Inevitable?

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The Federal Reserve Board cleared the way last week for Capital One Financial Corp. to complete a $9 billion, cash and stock deal for ING Direct USA. It’s a coup for Capital One, which already purchased a few smaller banks. But ING Direct customers attracted by the bank’s generous interest rates and lack of nickel-and-diming [...]

ING Direct Account Openings Skyrocket After BofA, Citi Fee Hikes

After Bank of America and Citibank said they would charge for debit card use and raise fees and balance requirements, respectively, consumers went online to proclaim that they would change banks rather than pay. But talk is cheap (and switching banks can be a pain), so TIME Moneyland talked to Todd Sandler, head of product [...]

10 Steps For Choosing an Online Bank

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A recent chart in American Banker magazine highlighted that free checking at larger banks is getting scarcer. As recently as 2009, 96 percent of banks with more than $50 billion in assets offered free checking; now, that number has dropped to 34.6 percent.

A Bank Account for Teens—That’s Custom-Made for Helicopter Parents

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The online bank ING Direct is introducing a new debit card and e-banking account designed specifically for teenagers. But considering how the product works, it’ll probably appeal more to moms and dads.

Did Capital One Just Buy Your Credit Card?

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Capital One’s been on quite the buying spree lately. Earlier this year it acquired online bank ING Direct, and now it’s just tossed the U.S. credit card portfolio of HSBC Holdings into its shopping cart, as well. HSBC has been shopping around its American credit card business for a while without finding any takers; at [...]

Why Consumers Will Pay a Premium to Get Less Product

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With the super-sizing of meals, restaurants found easy profits from consumers willing to pay a little extra to get what seemed like a lot more. Now, to appeal to health-conscious consumers, restaurants and food manufacturers are rolling out snacks, beverages, and meals in tiny portions. And miniaturizing could prove to be just as profitable as super-sizing.

“It’s an example of the worst type of financial company that exists to completely screw over their customers with outrageous fees, deceptive benefits, and absurd teaser rates.”

– RAMIT SETHI, author and personal finance blogger, describing Capital One (which recently purchased the popular, customer-friendly online bank ING Direct) [via I Will Teach You to Be Rich]