In an annual study tracking customer satisfaction ratings with the top 100 online retailers, perhaps the biggest takeaway is that Amazon is the world’s biggest e-retailer for a reason: It just plain makes customers happier than the competition.
Free Shipping Day takes place this Friday, December 16. But before and after Free Shipping Day, guess what’s readily available to online shoppers? Yep, free shipping.
It’s that time of year again. To drum up holiday sales, retailers are once again taking creative license with the term “Black Friday”, and national chains are dishing out bonuses to fuel gift card purchases (think $5 bonus card when you buy a $25 card) that’ll wind up in stockings and awkward Secret Santa office [...]
It’s not even Halloween yet. Black Friday—the day after Thanksgiving, traditionally when the winter holiday shopping season actually kicks off—is weeks away. All in all, it seems early for retailers to even be launching shopping deals categorized as “early season.” But they’re launching them nonetheless. These deals are not only particularly early, but long-lasting as [...]
Which retailers grant full refunds on purchases returned within 180 days? Or a full year? Or pretty much whenever the customer feels like it?
Nordstrom used to offer online shoppers free shipping—if (and this is a big if) they ordered at least $200 worth of merchandise. But the high-end retailer just announced it is joining the ranks of L.L. Bean and Zappos, which provide no-strings-attached, totally free shipping on all Internet purchases, no matter if the order is for [...]
During last year’s Christmas season, several major retailer introduced simple and easy free shipping promotions, with no minimum purchase or annoying coupon code required. While these promos were short-term and have since disappeared, consumers have come to expect—demand, really—free shipping, and I’m not the only one wondering when free shipping will be standard among big [...]
And which store charges a restocking fee of up to 25% of the item’s purchase price if you decide to return it?
No minimum purchase required. No annoying coupon codes to hunt down. Just place your order, and it’ll arrive on your doorstep, usually within a week or so.
Now through December 24, when you place an order of $50 or more at L.L. Bean, you’ll receive a $10 gift card in the mail a week or so later. The retailer is also offering free standard shipping on all orders—no minimum purchase required—that are placed by December 20.
Use the coupon code AUTUMN10 to get 20% off (thanks Dealio) orders of $50 and up at L.L. Bean. Orders must be placed by October 22 to get the discount. Separately, L.L. Bean is offering free standard shipping on all orders now through December 20.
