Customer Service Via Twitter? Some Companies Are On It, Others Not So Much

Twitter

With retailers working hard to grow the ranks of their Twitter followers, consumers are increasingly using the service to get basic customer service and even to try to resolve disputes. But a new study, released Wednesday by STELLAService, shows their success rates vary widely.

6 Steps for Building a Financial Plan for Aging Parents

In this week’s TIME Magazine cover story, columnist Joe Klein tells his story of caring for, and eventually losing, his elderly parents. The article is powerful in part because it deals with an issue that — if we’re lucky — most of us will face.

As Gas Prices Go, So Go Prices for Used Cars

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What do prices at the pump have to do with prices at the used car lot? They actually tend to mimic each other. Higher gas prices tend to cause drivers to want to spend less out of pocket on their automobiles. That means rising demand, as well as rising prices, for used cars—fuel-efficient used cars especially. Used car prices spiked last summer as gas prices soared, and then spiked again earlier this year as the national average neared $4 a gallon. Now that gas prices are retreating, relief is also in sight for consumers in the market for used cars.

What’s the Point of High-Powered ‘Green’ Sports Cars?

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The best argument for going green is that it’ll help conserve natural resources and money at the same time. The new breed of “green” supercars led by Ferrari and Porsche doesn’t really do either.

Students Lose When Financial Aid Goes Onto Fee-Laden Debit Cards

Thought the student loan crisis was bad as it is? Now add hefty fees into that mix. Providers say students can avoid the fees that pile up when they elect to receive their financial aid on a debit card, but new research from a consumer advocacy group finds that these companies throw up roadblocks to keep the fee revenue rolling in, even as colleges make big bucks off their affiliations with these institutions. 

Hey Airlines, Do You Really Want to Split Families Up on Planes?

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In a purely business sense, it’s easy to understand why airlines are more or less forcing passengers to pay fees for seat reservations on planes: more fees equal more profits. But the scheme is hated by families — and is likely to be hated even more by passengers who wind up sitting next to nervous, whiny kids who are rows away from their parents. That’s not good for business at all.

The Theme Park That’s Raised Admissions Prices—Twice in Less Than 12 Months

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Right now, the theme park with the most expensive basic admission ticket in the U.S. is located, unsurprisingly, in Orlando. What may be surprising is that it’s not a Disney park.

Woman With Asperger’s Dodges Bullet on Nearly $340,000 in Student Loans

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A bankruptcy judge has ruled in favor of a Maryland resident who claimed she could not repay her student loans because her Asperger’s syndrome prevents her from holding a job.

Saving for College: Most Parents Flunk the 529 Test

With student debt at $1 trillion and counting, and tuition rising 8% a year, it seems impossible that anyone would not know about the smartest college savings tool out there: the 529 plan. Alas, stunning numbers of Americans are in the dark.

More Americans Rely on Credit Cards for Basics Like Food and Gas

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Americans are increasingly dependent on credit cards just to put food on the table and keep the lights on, a new study shows. Although we’re doing a better job overall paying our bills on time these days, many people are relying on more easily attainable credit just to keep their heads above water. With no home equity left to tap, skimpier health insurance coverage and jobless benefits for the long-term unemployed vanishing, even middle class Americans are once again at risk of tumbling down the rabbit hole of debt.